Breakup of marriage and parenting relationships is a common occurrence in our society. During and following this process, children with special developmental needs have particular vulnerabilities and may require extra consideration around their care.
Conflict and breakdown of communication quite often occur during relationship breakdown, and can impact on collaboration with professional care providers.
At the Child Development Network, it is common that we see children whose parents are separated. The purpose of this policy is to explain how we manage communication in this situation.
Our practice management software identifies a "default" parent (primary parent) for each child. Communication regarding that child, by default, is addressed to that parent (primary parent).
This default applies to our automatic communications such as reminder emails (sent to the email address of the primary parent) and reminder text messages (sent to the mobile phone number of the primary parent).
Sometimes this inadvertently leads to problem situations where information is sent to the wrong person. An example would be where a parent who is not the default parent (primary parent) on our information system makes an appointment, but the reminder information is sent to the default parent (primary parent).
This default also applies to written communication. It is our practice to routinely copy letters of communication to parents, such as letters or medical reports back to the referring General Practitioner. We also send a single copy to the parent identified as the default parent (primary parent).
In general, it is our expectation is that separated parents work in a framework of joint parental responsibility. Legally, this means it is the responsibility of parents to work out how they exchange information.
Due to practice management software and administrative limitations we do not have the capacity to make complex individualised arrangements.
If our communication practice is potentially a problem for you, please discuss this with our administration staff.
The CDN Board
