Cancellation and non-attendance policy

If you cancel an appointment at late notice, or do not attend a booked appointment, we are unable to re-fill the appointment time-slot.

All appointments that are cancelled with less than 24 hours’ notice will be charged a late cancellation fee of 50% of the consultation.

Likewise, if you do not attend for a booked appointment, you will be charged a non-attendance fee of 50% of the consultation.

This fee is not eligible for a rebate from Medicare.

This fee must be paid before any further services are provided by CDN.

If you wish to discuss the waiver of the fee, please send a written request. Letter or email are acceptable requesting the fee to be waived with some explanation to the practice manager. Emails can be sent to pm(at)

Any final decision to waive the cancellation fee is made by the relevant clinician. It cannot be made by the administrative staff.